TERMS & CONDITIONS FOR STATIC CARAVAN
& PARK HOME TRANSPORT SERVICES

TERMS & CONDITIONS

Last Updated: 9th February 2024

 

Essex Mobile Homes Limited

EMH Transport & Siting Limited

Paul Schrader T/A Essex Mobile Homes

 

(All the above entities trade under the name Essex Mobile Homes)

Registered in England

 

These Terms and Conditions apply to all transport, siting and related services provided by Essex Mobile Homes Limited, EMH Transport & Siting Limited, and Paul Schrader T/A Essex Mobile Homes (hereinafter collectively referred to as “the Company”).

 

By accepting a quotation, paying a deposit or invoice, or instructing the Company to proceed with any services, the customer (“the Customer”) confirms that they have read, understood and agree to be bound by these Terms and Conditions in full.

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1. Payment Term
 

1.1 Full payment is required no later than seven (7) days prior to the scheduled collection or delivery date.

 

1.2 Cancellations made:

• 10 days or more before – Full refund less a 10% administration fee.

• Between 9 and 3 days before – 50% refund less a 10% administration fee.

• Less than 3 days before – Non-refundable.

 

1.3 The Company reserves the right to suspend or cancel services where payment has not been received in accordance with these terms.

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2. Collection Readiness

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2.1 The unit must be fully prepared and accessible for transport upon arrival.

 

2.2 Delays exceeding thirty (30) minutes due to incomplete preparation, flat tyres, obstruction, or failure to position the unit for loading may result in:

 

(a) Cancellation without refund; and/or

(b) Waiting charges of £85 per hour (or part thereof).

 

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3. Cancellation by the Company

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3.1 The Company may cancel or postpone services due to breakdown, severe weather, regulatory restrictions, or safety concerns.

 

3.2 An alternative date will be offered where reasonably possible. If no date can be agreed, a full refund will be issued.

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4. Delivery Conditions

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4.1 Scheduling

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Delivery times are estimates only. An AM or PM slot will be provided, with an updated ETA on the morning of movement.

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4.2 Access

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A minimum clearance of two (2) feet is required. The Customer is solely responsible for ensuring safe and adequate access.

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4.3 Safety & Weather

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If conditions are deemed unsafe upon arrival, the movement may be cancelled without refund.

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4.4 Delivery Point

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Delivery will be made to the nearest accessible hard standing point suitable for the transporter. Vehicles will not leave hard standing surfaces.

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5. Delays

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The Company shall not be liable for delays caused by traffic, weather, breakdown, road closures, government restrictions or other events beyond reasonable control.

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6. Ground Protection

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Ground boards may be used where deemed necessary. The Company accepts no liability for surface marking, subsidence, or damage to concealed underground services not disclosed in advance.

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7. Subcontracting

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The Company reserves the right to subcontract services where necessary.

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8. Transit Liability

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8.1 The Company is not liable for:

 

• Stone chips, road debris or weather-related effects.

• Minor cosmetic marks consistent with transport.

• Damage arising from pre-existing structural weakness.

 

8.2 The unit must be in sound structural condition prior to movement.

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8.3 Doors, Windows & Roof Protrusions

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All doors and windows must be secured. Roof flues extending above the roof pitch must be removed. No liability is accepted for failure to comply.

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9. Customer Responsibilities

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9.1 Site Preparation

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The site and foundations must be fully prepared prior to arrival.

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9.2 Access Responsibility

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The Customer assumes full responsibility for assessing and ensuring adequate access. Failed deliveries due to restricted access may incur additional charges.

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9.3 Site Survey

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A survey is strongly recommended. The Company offers survey services upon request.

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9.4 Measurements

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Accurate external measurements including gutters, bays and peaks must be provided. Incorrect measurements may result in delays and additional costs.

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9.5 Foundations

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The Company accepts no liability for subsidence resulting from inadequate base construction.

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10. Insurance & Internal Contents

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10.1 All cupboards, doors and windows must be secured. Loose belongings must be removed or secured.

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10.2 Design Weight & Load Compliance

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10.2.1 Units are manufactured to a specified design weight and axle capacity.

 

10.2.2 The Customer warrants that the unit will not exceed its design weight or axle limits at the time of movement.

 

10.2.3 Additional contents added after manufacture — including clothing, crockery, books, furniture, appliances and stored items — must be removed where necessary to prevent overloading.

 

10.2.4 The Company accepts no liability for structural stress, chassis damage, axle failure, tyre failure or distortion caused by overloading.

 

10.2.5 Costs arising from aborted movements, recovery, or mechanical complications due to overloading shall be borne solely by the Customer.

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11. Permits

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The Customer is responsible for obtaining required permits unless agreed otherwise in writing.

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12. Escort Vehicles

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Escort and police charges are excluded unless expressly stated.

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13. Driver’s Discretion

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The driver retains full authority to refuse or delay movement where safety is in question.

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14. Force Majeure

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The Company shall not be liable for failure or delay caused by events beyond reasonable control including extreme weather, road closures, industrial action or government restrictions.

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15. Data Protection

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Personal data is processed in accordance with UK data protection legislation. A Privacy Statement is available upon request.

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16. Desiting & Siting

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Services exclude disconnection or reconnection of gas, electric, water, waste or decking. Air conditioning units must be degassed prior to removal.

 

Twin unit cosmetic trim damage during movement of second-hand units is not the Company’s liability. The Company accepts no liability for cracked ceramic tiles during transport.

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17. RHA Conditions

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Goods are carried in accordance with the RHA Special Conditions for the Carriage of Caravans, Park Homes and Mobile Units (2010). A copy is available upon request.

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18. Governing Law

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These Terms are governed by the laws of England and Wales. The English courts shall have exclusive jurisdiction.

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19. Acceptance of Terms

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19.1 Acceptance of a quotation, payment, booking confirmation or instruction to proceed constitutes full acceptance of these Terms.

 

19.2 These Terms prevail over any conflicting customer terms unless agreed in writing by a Director of the Company.

 

19.3 No variation shall be binding unless confirmed in writing.

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20. Limitation of Liability

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20.1 Nothing limits liability for death or personal injury caused by negligence or for fraud.

 

20.2 Subject to clause 20.1, the Company’s total liability shall not exceed the total amount paid by the Customer for the specific service giving rise to the claim.

 

20.3 The Company shall not be liable for indirect or consequential loss, loss of profit, business interruption, accommodation costs, or third-party charges.

 

20.4 Claims must be notified in writing within 48 hours of delivery.

 

20.5 The Customer is advised to maintain adequate insurance

21. Pre-Existing Condition & Structural Integrity

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21.1 The Customer warrants that the unit is structurally sound and suitable for transport at the time of collection.

 

21.2 The Company shall not be liable for loss or damage arising from:

 

• Pre-existing structural weakness;

• Age-related deterioration;

• Corrosion, rot, or fatigue in chassis components;

• Previous movement stress or poor prior installation;

• Hidden or latent defects not reasonably visible at the time of collection.

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21.3 Movement of caravans and park homes may involve normal flexing and torsional stress consistent with road transport. The Company shall not be liable for cosmetic cracking, internal movement, joint separation, tile cracking, or similar issues arising from normal transport flex.

 

21.4 Where the structural integrity of a unit is found to be compromised prior to or during movement, the Company reserves the right to refuse to continue transport. All costs incurred up to that point shall remain payable.

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22. Customer Disclosure & Misrepresentation

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22.1 The Customer must disclose any known structural defects, prior damage, repeated previous movements, underpinning alterations, or non-standard modifications.

 

22.2 Failure to disclose material information that affects safe transport shall constitute a material breach of contract.

 

22.3 The Company shall not be liable for any loss arising from inaccurate, incomplete or misleading information provided by the Customer.

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23. Abortive Delivery, Storage & Additional Charges

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23.1 If delivery or collection cannot be completed due to site inaccessibility, unprepared foundations, third-party refusal of entry, or any matter outside the Company’s control, the Customer shall be liable for:

 

• Additional transport costs;

• Return journey charges;

• Standing time charges;

• Storage charges where applicable;

• Redelivery charges.

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23.2 Charges shall be calculated at the Company’s prevailing commercial rates.

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24. Customer Indemnity

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24.1 The Customer shall indemnify and hold harmless the Company against any third-party claims, losses, damages, costs or liabilities arising from:

 

• Access instructions provided by the Customer;

• Inaccurate site information;

• Damage to third-party property where the Customer confirmed access suitability;

• Failure to obtain permissions or permits.

 

 

24.2 This indemnity shall survive completion of the contract.

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25. Ownership & Authority Warranty

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25.1 The Customer warrants that they are the legal owner of the unit or have full authority to authorise its movement.

 

25.2 The Company shall not be liable for any loss arising from ownership disputes, finance agreements, site disputes, or third-party claims relating to title.

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26. Entire Agreement

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26.1 These Terms constitute the entire agreement between the parties.

 

26.2 No verbal representations or assurances shall form part of the contract unless confirmed in writing by the Company.

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27. Severability

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27.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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28. Recovery of Costs

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28.1 The Company reserves the right to recover reasonable legal fees, debt recovery costs, and administrative expenses incurred in enforcing payment or contractual obligations.

cover during transport.